We can only accept returns/exchanges on Esha Products that are damaged upon receiving within 21 days of delivery. Any claim for the damaged item must be accompanied by a photo displaying the evidence for claim. Return credit will be issued after the inspection of returned item is completed and always be issued to the same card to which they were originally charged.
We would not be able to accept exchanges or issue refunds as hair accessories are considered a hygienic product with strict shipping regulations. We are not alone – other hair suppliers do not allow returns of used items for the same reasons.
For any unclaimed shipments being sent back to Esha Girl, please be advised we do not issue refund on shipping.
Please contact us at firstname.lastname@example.org for further information