Return Policy

RETURN POLICY:

We can only accept returns/exchanges on Esha Products that are damaged upon receiving within 21 days of delivery. Any claim for the damaged item must be accompanied by a photo displaying the evidence for claim. Return credit will be issued after the inspection of returned item is completed and always be issued to the same card to which they were originally charged.

We would not be able to accept exchanges or issue refunds as hair accessories are considered a hygienic product with strict shipping regulations. We are not alone – other hair suppliers do not allow returns of used items for the same reasons.

For any unclaimed shipments being sent back to Esha Girl, please be advised we do not issue refund on shipping.

 HAIR PRODUCT - Return & Refund Policy 

Request a Return: Email support@eshagirl.com with your order or invoice number within 7 days of delivery to request a Return Form.

Pack Your Items: Fill out the emailed Return Form and include it in your package. Pack items securely in a sturdy box. Note: Damaged, opened, or incomplete items may be disposed of and charged a restocking fee up to 70%.

Ship It Back: Return shipping is the customer's responsibility (unless the item is defective or a manufacturer error). We highly recommend using a trackable shipping method.

Inspection & Refund: Once we receive and inspect your package, your refund, exchange, or store credit will be processed within 4–10 business days. Refunds go to your original payment method.

Restocking Fee: A minimum 15–30% fee applies to all returns, depending on item condition.

Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error. For orders that qualified for free shipping, the standard shipping cost will be deducted from your final refund.

Please contact us at support@eshagirl.com for further information